ABOUT SHIPPING
At 3dECshop we prepare and ship your order with care, using protective packaging and tracked services.
WHERE WE DELIVER
– Portugal Mainland and Islands (Azores and Madeira).
– For other destinations, contact us before ordering: support@3decshop.com
STORE PICK-UP
– Free pick-up at 3dECshop (Covilhã, Portugal).
– We will e-mail you when the order is ready for collection.
– Address: [full address] • Opening hours: [days/hours]
LEAD TIMES
– Preparation: usually up to 2 business days after payment confirmation.
– Transit: 1 to 7 business days after dispatch (varies by destination and carrier).
– During peak seasons or force majeure (strikes, weather, holidays), delays may occur.
TRACKING
– As soon as we dispatch, you receive the tracking code and link by e-mail.
– If you purchased as a guest, use “Guest Tracking” on the site with your order number and e-mail.
SHIPPING COST
– Calculated at checkout based on weight/volume, destination and method.
– Free-shipping promotions, when active, appear in cart/checkout.
– For store pick-up, no shipping cost applies.
PACKAGING & CARE
– We use proper protection for printed and hand-painted pieces.
– We responsibly reuse packaging when possible while keeping the contents safe.
CHECK ON DELIVERY
– Inspect the parcel upon receipt.
– If you notice damage, note a reservation on the carrier’s proof of delivery and notify us within 48 hours with photos: support@3decshop.com
RETURNS & EXCHANGES (EU CONSUMER)
– Right of withdrawal: 14 days from the day after delivery.
– EXCEPTIONS: not applicable to personalised or custom-made items, nor to sealed health/hygiene items once opened.
– Item must be in perfect condition, with original packaging and accessories.
HOW TO REQUEST A RETURN
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E-mail support@3decshop.com with your order number.
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Wait for instructions and the return address.
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Send the item within 14 days after your request. Direct return costs are paid by the customer unless there is a manufacturing defect.
REFUNDS
– Where applicable, refunds are issued to the original payment method.
– Posting times depend on your bank/PayPal.
– Extra costs for non-standard shipping options are non-refundable.
QUESTIONS
– E-mail: support@3decshop.com
– Instagram: @3decshop